Refund Policy

Party Pass is a one-time payment that unlocks extra party features such as a higher guest cap, chat, recap, and live reactions for that party. The price is shown on Stripe Checkout before you pay. Card details are entered on Stripe, not on Award Party.

When payment succeeds, we unlock the party on our side. That is digital content that starts as soon as checkout completes. If a payment-provider or consumer-protection cooling-off period would otherwise apply, it typically does not apply after that unlock has been delivered. Contact us if checkout charged you but the party did not unlock.

Email hello@awardparty.app from the same address you used at checkout. Include the party name or the Stripe receipt. We look at Stripe's payment record. There is no in-app refund button.

We refund when Stripe collected money but Award Party did not unlock the party, or when we charged you more than once for the same Party Pass by mistake. We aim to reply within a few business days. Refunds go back through Stripe to the original payment method.

We do not refund because you disliked predictions, scores, or an award show, because you unlocked a party and then changed your mind, or because a show's results were delayed. Admin unlocks in the product do not create a Stripe refund. Chargeback rights with your card issuer still apply where the law gives them to you.

Email hello@awardparty.app or use the contact form after you sign in. See also the Terms of Service.